Visitor Services Lead

Job Title: Visitor Services Lead

Location: American Philosophical Society (104 S. 5th Street)

Division/Department: Museum Exhibition Program

Reports To: Deanna Johnson, Visitor Services Coordinator

Job Summary

The APS Museum seeks a reliable, responsible, and friendly Visitor Services Lead to engage, educate, and inform guests in the gallery of our museum exhibitions and through public programs. The Visitor Services Lead should have experience in public programs, customer/visitor service, and be willing to take on additional duties.

 

Our 2023 upcoming exhibition is Pursuit and Persistence: 300 Years of Women in Science.

 

Duties include:

  • Open and close the museum when on duty.
  • Handling money (cash and via Square) and inventory for sales and daily administration.
  • Take lead of all facets of visitor experience during the shift, act as lead for any emergent problems or issues.
  • Monitoring and light cleaning of the gallery to ensure the safety of our visitors, facilities, and collections.
  • Manage and coordinate a small team on a daily basis.
  • Provide general museum support in areas such as program logistics, visitor surveys, and other areas.
  • Greeting and welcoming diverse visitors from around the world.
  • Orienting visitors to Philosophical Hall, the Society’s historic headquarters located on Independence Square and the site of our exhibition gallery.
  • Continually learning and mastering information about the current exhibition and APS history.
  • Discussing and engaging exhibition content with visitors in a friendly, accessible manner.
  • Creating and assisting with primarily free programs geared towards an intergenerational audience, educating guests about program topics and providing instruction. Some examples include: guided birdwatching, an Old City architecture tour, craft your own Continental currency, etc.
  • Offering occasional guided gallery tours to small, pre-arranged groups, conference attendees, and other visitors to Philadelphia.

 

Applicant requirements:

  • Must have a high school diploma, GED, or equivalent.
  • Must have visitor experience, customer service, or hospitality training (museum experience preferred but not required).
  • Supervisory experience highly desired.
  • Must be comfortable utilizing technology (iPads, Eventbrite/ticketing, Square POS, Google Suite).
  • Enthusiasm to learn more about the humanities, sciences, education, and museum studies very desirable.
  • We are looking for a team-player who can contribute to a flexible team. We like to have fun, so a good sense of humor helps!
  • No need to be an extrovert. We do, however, ask for personable, approachable, and friendly staff members.
  • As is typical with museum positions, there are other duties as assigned. The APS is a small organization with many facets, so flexibility and the ability to handle occasional changes in procedure as appreciated.
  • The APS requires all its staff to be fully vaccinated against COVID-19 (first dose, second dose, and one booster).
  • Must be able to pass background checks upon hire.

 

Pay and Hours:

This is a paid, part-time, seasonal hourly position, April through December (with paid training in March). The pay rate is $20/hr. The Visitor Services Lead is expected to work at least three days a week (approximately 21 hours per week) with a maximum of 25 hours per week.

 

We are looking for an individual willing to work a flexible schedule Thursday - Sunday. Museum hours are 10:00am to 5:00pm (managers arrive by 9:30am and leave after 5:15 pm); some evenings and holidays required.

 

Other information:

  • The Visitor Services Lead reports directly to the Visitor Services Coordinator and the Head of Education Programs.
  • The Visitor Services Lead often stands or sits for long periods and occasionally lifts boxes/heavy objects (approx. 20 pounds).
  • The interview will be with the Visitor Services Coordinator and the Head of Education Programs in a standard format (questions and conversation).
  • After January 30th, certain applicants will be invited to interview. New team members will be confirmed by early March. Orientation and Training (both paid) begins in mid-March.

 

Please e-mail (as separate attachments) a cover letter, resume, and (optional) list of one to three references to: Michael Madeja, Head of Education Programs, at [email protected]. Write in the subject of your email: “Museum Guide Application – Name.”

 

Applications will be accepted through Monday, January 30.

No phone calls. Applications received after that date (1/30) will not be accepted or reviewed.

 

Need help with your resume or cover letter? The Free Library of Philadelphia has many free resources to explore and, here’s where you can find what we’re looking for in a cover letter.

 

The American Philosophical Society reserves the right to modify job duties or job descriptions at any time. We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.